Several US banks have announced partnerships with financial
technology companies in recent days, with a specific focus on digitizing the
customer onboarding process.
First Federal Bank of Kansas City has joined forces with
mobile banking specialist Narmi to launch new e-banking platform.
JR Buckner, First Federal’s president and CEO, said the
partnership “brings improved, next-generation digital tools to First Federal’s
25,000 customers to make banking with us simpler, faster, and better”.
As well as on online account-opening process, Narmi offers
customer identification and fraud protections and customizable features.
Separately, Atlanta, Georgia-based Agora Services has struck
an agreement with two other technology specialists to build a digital
onboarding platform for community banks and credit unions.
Agora, IDology and Middesk have worked together on the
service, which Agora founder and CEO Arcady Lapiro said would streamline the
onboarding process for business clients to “just a few minutes”. It means
smaller banks can shift to an online model without having to completely
overhaul their legacy technology, the company added in a statement.
Kyle Mack, CEO at Middesk, added: “Businesses make up a
bank’s most profitable and successful customers, and today’s small business
owners demand the same digital banking capabilities available to retail
customers. Our partnership with Agora Services provides fast and secure
onboarding so that new business customers can begin banking as fast as
possible.”
Elsewhere, Connecticut-based Liberty Bank of Middletown, a
large mutual bank, has moved to digitize its payments function for customers
through a partnership with Payrailz.
The digital payments specialist will power Liberty Bank’s
payment platform, providing billing and money transfer services to individuals
and businesses, using artificial intelligence and machine learning technologies.
In a press release announcing the arrangement, Payrailz
cited a BCG survey that found more than a third (37%) of respondents wanted
their bank to be “more like Amazon”, providing customizable features
Click here for the
original article.