Financial advisors are frequently faced with a challenge in
creating work-life balance. This means enjoying a happy personal life while
still having the customers feel satisfied. Is it possible? Most of finance
businesses offer 24/7 services. It means that the financial employees must also
work 24 hours a day, 7 days week, to make sure that the customers get the
services whenever they need them. What’s the costs? Of course, the employees’
personal life.
How to Encourage Work-Life Balance in Finance
Business
Work-life balance is certainly the right of every employee.
As a manager, you need to work harder to make sure that the employees have it.
They have commitments at the office as well as at home. How can they meet them?
You are the key. Here are the strategies as suggested by Forbes Finance
Council:
Encourage Proper Planning
Encourage the financial advisors to design proper financial
planning and use financial technology wisely. Clients of these advisors
commonly have fewer complaints, as they have less anxiety. Then, use technology
to provide the clients with ability to see their portfolio online and view
their financial plan online. Even though the services open 24/7, financial
advisors with this capability will be able to maintain a work-life balance.
Why? They have less anxious clients.
Encourage Quality Communication
It is crucial for financial advisors to communicate quality
information to the clients. Encourage your employees to communicate with their
clients frequently and consistently. Clients, who are confident with their
knowledge, are less anxious. As a result, they call the financial advisors less
frequently.
Give the Employees Time-Off
If you have enough employees, you can set their working
days. Give them chances to pay attention to their selves at least one day a
week. Arrange the schedule wisely. Encourage them to use the day-off wisely.
For instance, make sure that they stay away from phone calls (do not call them
at any reason!), emails, texts, or social media. Therefore, they have quality
time with family.
Enjoy Leisure Time Together
Even though your company offers 24/7 services, you can
analyze the patterns related to customer services. For instance, you see that
the clients mostly call at 5 pm. Then, you can encourage the employees to use
the daytime doing something not related to the clients. For instance, do group
sports like football or go to the fitness center. Alternatively, you can buy
fitness memberships for the employees.
Evaluate Their Performance Regularly
This is a very important thing in every business. What is
the relationship between evaluation and work-life balance? Regular meetings are
great time to check client issues. The team can discuss the solution for each
problem. The faster you solve the clients’ problems, the less anxious they are.
It is less likely that they will call your company after 8 o’clock at night.
Finally, you need to understand that you will never be able
to spend time equally between work and personal lives. Make sure that your
employees understand it. However, you can make the employees have work-life
balance by means of the abovementioned strategies.
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article from FX Daily Report.